Refund policy

At Loulwa, each piece is carefully handcrafted, making every item unique.

Returns & Refunds

•⁠  ⁠We do not accept returns or offer refunds on any purchases.

Exchanges

•⁠  ⁠Exchanges are accepted within 7 days of receiving your order.
•⁠  ⁠Items must be unused, undamaged, and returned in their original condition and packaging.
•⁠  ⁠The exchanged item must be of equal or higher value. If you choose an item of higher value, the price difference must be paid.
•⁠  ⁠Items that have been used, damaged, or altered are not eligible for exchange.